AutoShack 6 Month Limited Parts Warranty and Return Policy

Applies to eligible consumer purchases made online or in a retail store.

Policy version: 2026-07-14. The version made available before purchase applies to that order.

Warranty period

Six months from recorded delivery for an online order, or from the purchase date shown on a retail receipt.

What is covered

Defects in material or workmanship in the covered part itself, for the correct catalog application and normal use.

AutoShack remedy

The same replacement, a reasonably comparable replacement, or a refund of the covered part price when a suitable replacement is not reasonably available.

Costs covered

The covered part and standard shipping required for an approved remedy. This is a parts-only written warranty unless applicable law or a separate warranty requires more.

Returns

A customer-selected wrong part may be returned within 45 days only while it remains new, unused, uninstalled, unmodified, complete and resaleable.

Installation

Professional installation by a qualified automotive technician is strongly recommended, but use of a particular installer is not required.

IMPORTANT: This six-month written warranty is in addition to any mandatory legal warranty or remedy. It does not reduce a longer product, manufacturer, emissions or legal warranty, or any right that cannot be waived.

 

1.1 Warrantor and contact information

AutoShack is a trade name used by the legal seller identified on the customer's order confirmation, invoice or retail receipt. That legal seller is the warrantor. Warranty claims are administered by the AutoShack Warranty Claims Department. Start a claim through the AutoShack customer service portal or call toll-free 1-866-990-3871. The current mailing address is available on the AutoShack Contact Us page or the customer's sales document. Do not ship a part until AutoShack issues a return authorization and instructions.

1.2 Who and what are covered

This limited written warranty is provided to the original retail purchaser of an eligible part identified on the product page, packaging, order confirmation, invoice or receipt as covered by this warranty and purchased directly from AutoShack or through an AutoShack-operated marketplace storefront. Proof of purchase is required. The warranty is not transferable unless applicable law gives rights to another owner.

This warranty applies to products purchased for personal, family or household use. Products purchased for resale or used for fleet, delivery, rideshare, commercial, off-road, competition or racing purposes are covered only when the product listing or separate written terms expressly allow that use.

1.3 Warranty period

The AutoShack written warranty lasts six months. For an online order, it begins on the recorded delivery date. If a reliable delivery record is not available, it begins on the date the customer can reasonably show the order was received. For a retail purchase, it begins on the purchase date shown on the receipt. A claim is timely when it is opened before the six-month period ends, even if the review is completed later.

If AutoShack takes possession of the part for an approved warranty inspection, AutoShack will extend the six-month written warranty by the number of calendar days the part is in AutoShack's possession.

Any longer warranty stated on the product page, printed on the part, included on a warranty card or certificate, or required by applicable law remains available according to its own terms. This policy does not shorten that coverage.

1.4 What the warranty covers

AutoShack warrants that the covered part will be free from defects in material and workmanship during the warranty period when it is the correct catalog application and is used under normal operating conditions. A covered defect is a problem in the part itself. Normal wear, an incorrect diagnosis, installation damage and a failure caused by another vehicle condition are not defects in the AutoShack part unless the applicable category schedule expressly states otherwise.

1.5 What AutoShack will do

When the available evidence reasonably shows a covered defect, AutoShack will replace it with the same part, replace it with a reasonably comparable part, or refund the price paid for the covered part plus applicable tax when a suitable replacement is not reasonably available. AutoShack may choose the remedy under this written warranty, subject to any remedy that applicable law requires.

The maximum value of the remedy under this written warranty is the amount paid for the covered part, unless applicable law or a separate warranty requires more. For a bundle or kit, AutoShack normally remedies only the component that qualifies. A product sold as a matched pair is treated as the covered product when the listing identifies it that way.

1.6 Shipping, return of the part and replacement coverage

AutoShack pays standard shipping required for an approved warranty remedy to an eligible address served by the original seller. Express or upgraded shipping is optional and is paid by the customer. When AutoShack requires the claimed part for inspection, AutoShack will provide a standard return label or approved return instructions. Unauthorized, upgraded or improperly packaged return costs are not covered.

The customer must keep the part until AutoShack closes the claim or confirms in writing that it may be discarded. A part requested for inspection must be returned within 30 days after return instructions are issued. Failure to return a requested part may result in denial of that claim or recovery of the replacement value, where permitted by law.

A replacement supplied under this six-month warranty is covered for 90 days from delivery or for the remaining portion of the original six-month warranty, whichever is longer. AutoShack may issue a refund instead of another replacement when a replacement remedy has already been provided and the replacement also qualifies for coverage.

 

2.1 Labour, diagnosis and other related costs

This is a parts-only written warranty. Except when applicable law or a separate warranty requires otherwise, AutoShack does not pay for diagnosis, inspection, labour, removal, installation, reinstallation, alignment, balancing, programming, coding, calibration, refrigerant, coolant, oil, other fluids, filters, shop supplies, hardware not included with the part, towing, fuel, roadside service, vehicle transport, rental vehicles, public transit, lodging, storage, lost wages, lost revenue, lost profits, downtime, loss of use, cargo loss, damage to another part or damage to the vehicle. These incidental, special, indirect or consequential costs remain the customer's responsibility to the extent permitted by law.

2.2 General exclusions

This written warranty does not cover a failure, condition or damage caused or contributed to by:

• Normal wear, maintenance or ordinary service life, unless the applicable category schedule expressly provides otherwise.

• The wrong vehicle, wrong application, inaccurate vehicle information, ignored fitment notes, an incorrect position or option, or installation after an obvious mismatch was or reasonably should have been noticed.

• Incorrect diagnosis, improper installation or removal, failure to follow current vehicle-manufacturer service procedures, or use of incorrect tools, torque, fasteners, fluids, wiring, programming, calibration, adjustment, break-in or bedding procedures.

• A problem in another vehicle component or system, including a condition that caused the original part to fail and was not corrected.

• Abuse, misuse, neglect, accident, collision, road hazard, impact, fire, theft, vandalism, flood, corrosion, contamination, overheating, freezing, overloading, lack of maintenance or continued vehicle operation after a warning condition.

• Modification of the part or vehicle, use outside the product listing, or fleet, delivery, rideshare, commercial, off-road, competition or racing use unless expressly approved in writing for that product.

• A removed, altered or unreadable part number, serial number, date code, label or identification stamp when that information is reasonably needed to verify the claim.

A cosmetic condition that does not affect safe operation or intended function is not covered unless the category schedule states otherwise. Shipping damage, a missing item, an incorrect shipment and a customer-selected wrong part are handled under the shipping and return rules rather than as a defect in the part.

2.3 Professional installation and correct diagnosis

Professional installation by a qualified automotive technician is strongly recommended for every AutoShack part. It is not, by itself, a condition of this written warranty, and AutoShack does not require a particular installer or service provider. The warranty does not cover a failure or damage caused or contributed to by incorrect diagnosis, installation, removal, service, adjustment, programming, calibration or failure to correct the underlying vehicle problem.

Before installation, compare the old and new parts, connectors, mounting points, dimensions, options and included hardware. Stop and contact AutoShack before using tools if anything does not match the vehicle or product listing.

2.4 Implied warranties, incidental damages and legal rights

AutoShack does not disclaim any implied or legal warranty that applicable law gives the customer. The duration and scope of those rights are determined by applicable law. The six-month period limits only this voluntary AutoShack written warranty to the extent that limitation is lawful.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AUTOSHACK IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, INSTALLATION, FAILURE, REMOVAL OR REPLACEMENT OF THE PART. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. You may also have other rights under applicable provincial, territorial or local law. Nothing in this policy excludes or limits a right or remedy that cannot lawfully be excluded or limited.

AutoShack's claim decision is not final or binding and does not prevent a customer from exercising another legal right or remedy. AutoShack does not require a customer to use an informal dispute settlement process before pursuing another available remedy.

1. Open the claim before the written warranty period ends through the AutoShack customer service portal or by calling 1-866-990-3871.

2. Provide the order number, purchaser name, product SKU, vehicle year, make, model, submodel, engine and drivetrain, and the VIN when reasonably requested.

3. Provide the mileage at installation and at the time of the claim, the installation date, the date the symptom first appeared, clear photos of the complete part and identification markings, and a clear description of the problem.

4. Provide material category-specific evidence reasonably needed to determine the cause. This may include scan codes, test readings, measurements, torque records, pressure or leak tests, alignment or calibration records, maintenance records, an installation invoice when applicable, technician findings, photos or video.

5. Keep the part and related components until AutoShack completes the review. Do not discard or return the part without written instructions.

6. Follow the return instructions if AutoShack requests the part for inspection. Properly package the part and include the return authorization.

AutoShack will review a claim within a reasonable time after receiving the material information and, when requested, the part. A claim may be denied when material evidence reasonably requested is not provided, the part is unavailable for a required inspection, or the evidence reasonably shows that an exclusion caused or contributed to the failure. Missing information for one claim does not automatically cancel coverage for an unrelated part or future claim.

Do not authorize labour, towing, rental, programming or other work expecting reimbursement from AutoShack. Those costs are not covered by this parts-only written warranty unless AutoShack expressly agrees in writing before the cost is incurred or applicable law or a separate warranty requires payment.

AutoShack will communicate the claim decision and the material reason for a denial. The customer may provide additional relevant information and ask AutoShack to reconsider the claim.

4.1 A return is different from a warranty claim

A normal return applies when the customer no longer wants the part or selected the wrong part and the item remains new and resaleable. A warranty claim applies when the customer alleges that the correct part has a covered defect. A part that had to be reasonably installed to discover a hidden defect may still be reviewed as a warranty claim, but it is not a normal new-product return.

STOP BEFORE INSTALLATION: A part selected or ordered incorrectly by the customer is not returnable after any installation attempt. AutoShack sells new parts. Once installation has been attempted, the part is no longer new, unused and resaleable, even if installation was not completed and the vehicle was never driven. AutoShack cannot sell that part to another customer as new.

4.2 Customer responsibility before installation

Before opening sealed components or using tools, the customer or installer must:

• Confirm the vehicle year, make, model, submodel, engine, drivetrain, build date, wheel size, drive type, position and all product options.

• Read every fitment note, exclusion and qualifier shown on the product page.

• Compare the new part with the removed part, including dimensions, bolt pattern, mounting points, threads, splines, electrical connectors, pin count, sensor provisions and included hardware.

• Stop before installation and contact AutoShack when anything does not match or when the application remains uncertain.

4.3 Customer-selected wrong part

A part selected incorrectly by the customer may be returned only when the return is requested within 45 days after recorded delivery for an online order or within 45 days after the retail purchase date, and only while the part remains new, unused, uninstalled, unmodified, complete and resaleable.

A customer-selected wrong part is not returnable after a test fit or installation attempt. This rule applies even when the part was never driven, the bolts were only hand-tightened, the connector was only plugged in, or installation was not completed.

4.4 What counts as an installation attempt

• Bolting, threading, clamping, pressing, inserting, mounting, hanging or positioning the part on the vehicle, including a temporary test fit.

• Tool marks, wrench or socket marks, bolt or washer impressions, scratches, gasket contact, seal compression or other mounting evidence.

• Plugging in an electrical connector, applying power, operating a motor, clearing codes, programming, coding, pairing or calibrating the part.

• Adding or exposing the part to brake fluid, coolant, refrigerant, oil, grease, fuel, sealant, thread locker, adhesive or another operating fluid.

• Compressing a spring or strut, loading a suspension or bearing with vehicle weight, torquing an axle nut, pressing a hub or bearing, allowing brake pads to contact a rotor, or operating a caliper.

• Cutting, drilling, grinding, welding, bending, painting, trimming, filing, changing wiring or enlarging holes.

• Installing tonneau-cover rails, clamps, seals or hardware, creating clamp impressions, drilling a truck bed or trimming seals.

• Starting, moving or road-testing the vehicle with the part installed.

Cleaning the part, repainting it, replacing the packaging or attempting to conceal tool, electrical, fluid or mounting marks does not make the part new again.

4.5 Conditions for a normal return before installation

• The return authorization must be requested within the 45-day return period.

• The item must be the exact part purchased from AutoShack and include all components, hardware, instructions, labels and accessories.

• The item must be new, unused, uninstalled, unmodified, clean, undamaged and safe to resell as new.

• Pairs, axle sets, kits and bundles must be returned complete unless AutoShack authorizes a partial return in writing.

• An opened chemical, fluid, refrigerant, oil, fuel or other consumable is not eligible for a normal return.

• When the customer selected the wrong part or no longer wants it, the customer pays return shipping and proper packaging. Original outbound shipping, express charges, duties, brokerage and other order charges are not refunded unless applicable law requires otherwise.

4.6 Customer error, AutoShack error and alleged defects

 

Situation: Customer selected the wrong part

How AutoShack handles it

Normal return only if requested within 45 days and the part remains completely new, unused and uninstalled. Customer pays return shipping.

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Situation: AutoShack shipped a different SKU

How AutoShack handles it

AutoShack provides return instructions and a replacement or refund. The customer must stop when the mismatch becomes obvious and must not install the visibly incorrect item.

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Situation: AutoShack fitment information was materially wrong

How AutoShack handles it

AutoShack reviews the product-page information and vehicle details that existed when the order was placed. The customer must provide the VIN, specifications, photos and order information.

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Situation: The part may be defective

How AutoShack handles it

Handled as a warranty claim, not as a normal return. Reasonable installation needed to discover a hidden defect does not automatically end warranty review.

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Even when AutoShack made a shipping or fitment-information error, the customer must stop when a mismatch becomes obvious. To the extent permitted by law, AutoShack does not pay avoidable labour, removal, installation, vehicle damage or other costs caused by continuing after the mismatch was or reasonably should have been noticed.

4.7 Inspection, refund and denied returns

AutoShack inspects the returned SKU, part number, packaging, completeness, surfaces, threads, connectors, seals, fluid exposure, hardware and category-specific signs of installation. A refund is issued only after the item passes inspection. Preliminary photo approval does not replace physical inspection.

When a return is denied, AutoShack will identify the reason and, when reasonably practical, retain inspection photos with the return record. After written notice, a denied non-hazardous item will be held for 30 days for customer-paid retrieval. If it is not retrieved within that period, AutoShack may treat it as abandoned and recycle or dispose of it where permitted by law. Hazardous, leaking or contaminated items may be handled sooner as safety and law require.

Approved refunds are issued to the original payment method within a reasonable time after inspection. This return policy does not reduce a mandatory right or remedy for a defective, misdescribed or incorrectly supplied product.

HOW TO USE THESE SCHEDULES: The schedule for the purchased product forms part of this written warranty. Read the applicable schedule together with the general coverage, exclusions, claim process and return rules.

Schedule A - Chemicals and Fluids

Applies to: Brake cleaner, brake fluid and other chemicals or fluids sold by AutoShack.

COVERED

A sealed-container defect, incorrect label or contents, leakage caused by a container manufacturing defect, or another defect in material or workmanship that existed when delivered.

NOT COVERED

Normal use or depletion; an opened, mixed, contaminated, frozen, overheated or incorrectly stored product; use after an applicable shelf-life date; use in the wrong system; mixing incompatible products; or failure to follow the vehicle manufacturer instructions, product label or safety data sheet.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional service is strongly recommended when the procedure involves pressurized, hydraulic, braking, refrigerant or hazardous systems. Use only the exact specification required by the vehicle manufacturer. AutoShack may reasonably request photos of the container, lot or date code, label, leakage or contents, and evidence that the product was stored and used as directed.

Schedule B - Brake Rotors

Applies to: Brake rotors, including ShadowGuard, SilverShield Pro, ArmorStop, TurboGuard, NightGuard and BlackShield products.

COVERED

A defect in casting, machining, structural integrity or a factory-applied coating that affects the rotor before normal service wear.

NOT COVERED

Normal friction-surface coating removal; surface rust or cosmetic colour change that does not affect safe operation; normal wear to discard thickness; brake noise, dust, smell or vibration by itself; scoring, hot spots, heat checking, bluing, cracking from overheating or abuse; pulsation, runout or thickness variation caused by a dirty or rusted hub, excessive hub runout, uneven or excessive lug torque, a seized caliper, worn bearing or suspension, incorrect pads or hardware, failure to bed the brakes, overloading, competition or racing.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Service brakes by axle, clean the hub face, check hub and rotor runout, inspect calipers and hoses, use compatible pads and hardware, torque wheel fasteners evenly to specification, and complete the required bedding procedure. AutoShack may reasonably request rotor thickness and runout measurements, hub runout, pad condition, installation details and photos of both rotor faces.

Schedule C - Brake Pads

Applies to: Ceramic brake pads and performance ceramic brake pads.

COVERED

A defect in the backing plate, friction-material bond, shim or another component of the pad caused by material or workmanship.

NOT COVERED

Normal friction wear; noise, dust, smell, glazing, fade, taper or uneven wear; cracked friction material caused by overheating; grease or fluid contamination; damaged rotors; seized calipers; missing or reused hardware; wrong application; or failure to bed the pads.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Install a complete axle set, inspect or replace rotors as needed, service caliper slides and hardware, correct leaks and binding, and follow the bedding procedure. AutoShack may reasonably request photos of all pads from the axle, remaining friction thickness, rotor and caliper condition, and installation details.

Schedule D - Brake Calipers

Applies to: Silver, red and black brake calipers.

COVERED

A defect in the caliper casting, piston, seal, slide mechanism, bracket or an included parking-brake motor caused by material or workmanship.

NOT COVERED

Cosmetic heat discolouration, finish chips from tools or road debris, chemical staining, corrosion after installation, contamination, wrong or mixed brake fluid, use of a fluid not specified for the vehicle, stripped or cross-threaded bleeder or banjo threads caused by incorrect torque, damaged hoses or lines, poor bleeding, or a fault in the master cylinder, booster, ABS system, wiring or vehicle controls.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Confirm the exact caliper and connector, inspect hoses and lines, use only the specified fluid, use new sealing washers and required hardware, torque fittings correctly, bleed the system fully, and verify safe braking before driving. AutoShack may reasonably request photos of the caliper and leak location, thread condition, fluid condition, scan codes for electronic calipers and technician test results.

Schedule E - A/C Condensers

Applies to: Air-conditioning condensers.

COVERED

A leak or structural defect caused by material or workmanship in the condenser.

NOT COVERED

Bent fins that do not cause a leak; impact or road-debris damage; installation damage; corrosion or electrolysis; contamination; system overpressure; wrong refrigerant or oil; leak-stop or sealant contamination; unresolved compressor failure; or failure to replace seals, O-rings, receiver-drier, desiccant components or other items required by the vehicle manufacturer.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation by a qualified A/C technician is strongly recommended. Refrigerant must be lawfully recovered, the system inspected and flushed where required, specified seals and oil used, and the system evacuated, leak-tested and charged to the correct amount. AutoShack may reasonably request a leak-test result identifying the condenser leak, photos, refrigerant and oil specifications, and the service invoice.

Schedule F - Catalytic Converters and Exhaust Manifold Converters

Applies to: Catalytic converters and exhaust-manifold converters.

COVERED

A defect in material or workmanship to the extent covered by this AutoShack written warranty. Any separate manufacturer, emissions, construction, label, warranty-card or certificate coverage also applies and is not shortened by this policy.

SPECIAL EMISSIONS WARRANTY

When a converter is sold for an application subject to a longer emissions warranty or approval, the warranty card, certificate, Executive Order and applicable law control. For a converter covered by California aftermarket-converter rules, the manufacturer warranty is 5 years or 50,000 miles from installation, whichever occurs first, and covers the full replacement cost, including parts and labour, for qualifying failures. The required warranty card and installation records must be completed and kept.

IMPORTANT PRODUCT NOTICE

A converter is not guaranteed to turn off a check-engine light when another engine, fuel, ignition, sensor, wiring or exhaust problem remains. Diagnosis and repair of the underlying cause are not included in the part price or warranty.

NOT COVERED

Wrong or unapproved application; unresolved misfire, rich fuel mixture, oil or coolant burning, exhaust leak, damaged oxygen sensor, engine-control fault, contamination, impact, thermal shock, overheating, tampering, removed emissions equipment, modified engine or exhaust, or failure caused by an underlying vehicle condition.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional emissions-system diagnosis and installation are strongly recommended. Confirm the exact approved application, record required vehicle and mileage information, correct the cause of the original converter failure, and complete all labels and certificates supplied with the product. AutoShack may reasonably request the VIN, mileage, converter stamp or approval number, scan codes and freeze-frame data, emissions test results, installation documents and technician diagnosis.

Schedule G - Cooling Fans

Applies to: Cooling fans and fan assemblies.

COVERED

A defect in material or workmanship in the fan motor, blade, shroud, connector or included control component.

NOT COVERED

Impact or road debris; fan contact caused by incorrect mounting or clearance; wiring damage; wrong polarity; a blown fuse; failed relay, resistor, control module, temperature sensor or vehicle computer; or an unresolved overheating or cooling-system fault.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Test power, ground, fuse, relay, command circuit, sensor inputs and fan clearance before replacing the fan and before operating the vehicle. AutoShack may reasonably request voltage, ground, current-draw and command test results, scan codes and photos.

Schedule H - Radiators

Applies to: Radiators.

COVERED

A leak or structural defect caused by material or workmanship in the radiator, tank, seam, core or included fitting.

NOT COVERED

Impact or road debris; damaged fins that do not cause a leak; corrosion; electrolysis or stray electrical current; scale; contamination; wrong or mixed coolant; stop-leak products; overpressure; a defective cap; freezing; overheating caused by another component; damaged transmission or engine-oil cooler circuits; or installation damage.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Flush contaminated systems, use the exact coolant specification and mixture, inspect the cap, hoses, thermostat, water pump, fans, grounds and mounts, bleed air correctly, and pressure-test the system. AutoShack may reasonably request photos of the exact leak, a cooling-system pressure test, coolant condition, voltage or electrolysis test where relevant, and the installation invoice.

Schedule I - ATV Axle Shafts

Applies to: ATV axle shafts.

COVERED

A defect in material or workmanship in the shaft, CV joint, internal components or factory-installed boot.

NOT COVERED

External boot cuts or punctures; impact or collision; incorrect axle angle caused by a lift or suspension change; oversized tires; jumping, racing, extreme mud or water use, submersion, debris wrapping; damaged hubs or differential; improper axle-nut torque; hammering; or installation damage.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Inspect hubs, seals, differential, suspension travel and mounting points, and tighten the axle nut and fasteners to specification. Normal recreational off-road use is allowed only when the axle is the correct listed application and the vehicle remains within manufacturer limits. AutoShack may reasonably request photos of both ends and boots, ride-height or modification details, tire size, failure symptoms and technician findings.

Schedule J - CV Axles

Applies to: CV axles.

COVERED

A defect in material or workmanship in the shaft, CV joint, internal components or factory-installed boot.

NOT COVERED

External boot damage; impact; hammer or press damage; use of an impact tool where prohibited; a wrong or reused axle nut; incorrect torque; a damaged hub, bearing, engine or transmission mount, differential, seal or suspension; a lift or lowering modification not approved in the listing; collision, overloading, racing or off-road use.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Inspect related mounts, hubs, bearings, seals, suspension and differential; use required new hardware; avoid pulling or hanging the axle by the joints; and use the vehicle-manufacturer torque procedure. AutoShack may reasonably request photos of the shaft, joints, boots, splines and nut, vehicle ride height, failure symptoms and technician diagnosis.

Schedule K - Wheel Bearing Hub Assemblies

Applies to: Wheel bearing hub assemblies.

COVERED

A defect in material or workmanship in the bearing, hub, housing, wheel studs or included ABS sensor.

NOT COVERED

Hammer or press damage; incorrect installation force; impact-wrench axle-nut tightening where prohibited; wrong torque; reused torque-to-yield hardware; a damaged knuckle or axle; a bent or incorrect wheel; wheel spacer; oversized tire; unapproved suspension modification; collision; road hazard; water submersion; corrosion; or damage to ABS wiring during installation.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Clean and inspect the mating surfaces, knuckle and axle, use required new hardware, tighten with a calibrated torque wrench to specification, route the ABS lead correctly, and complete required alignment or scan procedures. AutoShack may reasonably request noise or play findings, torque records, photos, ABS codes and wiring tests, tire, wheel and suspension modification details, and the installation invoice.

Schedule L - Car and Truck Mirrors

Applies to: Car mirrors and truck mirrors.

COVERED

A defect in material or workmanship in the glass, housing, mount, adjustment motor, heater, signal, folding mechanism, camera hardware or another option expressly included in the product listing.

NOT COVERED

Impact, collision, wind, ice, snow, car wash, forced folding, overextension, road debris, paint or colour mismatch, painting or bodywork, a vehicle wiring, switch or control-module fault, damaged seals, water entry caused by installation, or programming and calibration requirements. An option not listed as included is not covered.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended, especially for mirrors with blind-spot, camera, memory, power-fold or driver-assistance features. Confirm the exact connector, pin count and options. Required coding, aiming, programming and calibration are not included in the part price or warranty. AutoShack may reasonably request connector and pin photos, option information, voltage and control tests, scan codes and video of the claimed function.

Schedule M - Air Suspension

Applies to: Air suspension parts, including air springs, air struts, compressors and valve blocks.

COVERED

A defect in material or workmanship in an air spring, air strut, compressor, valve block, dryer or included component.

NOT COVERED

An unresolved air leak causing compressor overrun; moisture or contamination; wrong relay or fuse; damaged line or fitting; ride-height sensor, wiring, module or control fault; failure to calibrate; modified ride height; overload; towing beyond vehicle limits; collision; or installation damage.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional diagnosis and installation are strongly recommended. Leak-test the complete system, correct the original leak and underlying cause, replace required relay, dryer, line or fitting components, support the vehicle correctly, and perform required scan, fill and ride-height calibration procedures. AutoShack may reasonably request leak-down results, compressor current and run-time tests, pressure readings, scan codes, calibration records and the installation invoice.

Schedule N - Control Arms

Applies to: Control arms.

COVERED

A defect in material or workmanship in the control arm, included ball joint, bushing or included hardware.

NOT COVERED

Collision, curb or pothole impact, bending, press or hammer damage, wrong fastener or torque, tightening bonded bushings with the suspension hanging instead of at specified ride height, worn adjacent steering or suspension parts, lack of alignment, a lift or lowering kit, spacer, oversized tire or another unapproved modification.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Inspect related ball joints, tie rods, struts, springs, mounts, subframe and fasteners; tighten bonded bushings at specified ride height; use required new hardware; and complete a wheel alignment. AutoShack may reasonably request photos, ride-height and modification details, alignment report, installation invoice and technician findings.

Schedule O - Shocks and Struts

Applies to: Shocks, struts and complete strut assemblies.

COVERED

A defect in material or workmanship in the housing, damping unit, spring, mount, bearing or another component expressly included in the product listing.

NOT COVERED

A light oil film or misting that does not reduce function; ride preference; normal settling; cosmetic corrosion; noise caused by another component; normal wear; collision; impact; incorrect torque; damaged or reused mounts or hardware; installation damage; unresolved worn suspension components; an unapproved lift or lowering modification; overload; competition or racing.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Replace shocks, struts, or axle pairs for balanced handling, use a safe spring-compression method where required, inspect mounts, bearings, springs, bump stops and related suspension parts, torque fasteners at the specified position, and complete a wheel alignment where required. An individual unit still receives the basic six-month defect warranty. AutoShack may reasonably request photos or video of leakage or operation, ride-height and modification details, alignment report, installation invoice and technician diagnosis.

Schedule P - Steering Knuckles

Applies to: Steering knuckles, including assemblies with an included hub or sensor.

COVERED

A defect in material or workmanship in the casting, machining, mounting points or an included hub or ABS sensor.

NOT COVERED

Collision or bent components; press or hammer damage; a wrong or damaged bearing; incompatible brake or suspension parts; unapproved modifications; incorrect torque; threads damaged during installation; or failure to complete required alignment or calibration.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Inspect the axle, bearing, hub, brakes, ball joint, tie rod, strut, fasteners and sensors; use correct tools and hardware; torque all fasteners; and complete wheel alignment and required scan or calibration procedures. AutoShack may reasonably request photos, measurements, alignment report, ABS codes where relevant and the installation invoice.

Schedule Q - Tonneau Covers

Applies to: Tonneau covers.

COVERED

A defect in material or workmanship in the cover material, panels, rails, hinges, latches, clamps, seals or included hardware.

IMPORTANT PRODUCT NOTICE

A tonneau cover is water-resistant, not waterproof. Some water entry can occur around tailgates, corners, rails, seals, car washes and severe weather. The cover is not a guarantee against theft, cargo damage or cargo movement.

NOT COVERED

Driving with the cover open or unsecured; wind damage; loose or incorrectly positioned clamps; overloading; standing or sitting on the cover; snow or ice overload; automatic car wash damage; cuts, punctures or abrasion; fading, chalking or normal weathering; corrosion after installation; incompatible bedliner, bed rails or accessories; modification; collision; or road hazard.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Confirm the exact bed length and rail configuration, follow the installation sequence, inspect seal contact, and recheck clamps and fasteners after initial use and regularly thereafter. AutoShack may reasonably request photos of the complete installed cover, clamps, rails, seals, bed and claimed defect, plus vehicle and bed-size information.

Schedule R - Other Eligible Parts

Applies to: An eligible part identified as covered by this warranty that is not specifically listed in Schedules A through Q.

COVERED

A defect in material or workmanship in the part itself during the six-month written warranty period, when the part is the correct application and is used under normal conditions.

NOT COVERED

The general exclusions in this policy, normal wear, incorrect application, incorrect diagnosis, installation or removal damage, a failure caused by another vehicle condition, modification, misuse, commercial or competition use not approved for the product, or a product-specific exclusion stated on the listing or supplied instructions.

PROFESSIONAL INSTALLATION AND CLAIM EVIDENCE

Professional installation is strongly recommended. Follow the current vehicle-manufacturer service procedure and all product instructions. AutoShack may reasonably request vehicle information, photos, identification marks, test results, installation information and technician findings needed to determine the cause.

6.1 Complete written warranty and policy version

This document, together with the product information and any longer warranty card or certificate supplied with the product, states the AutoShack written warranty and return policy. No employee, installer or other person may change this warranty unless the change is contained in a written document issued by AutoShack.

The version made available before the order was placed applies to that order. A later website change does not reduce coverage for an earlier purchase. Installing or using the part after purchase does not create new warranty terms or replace the version that applied when the sale was completed.

If any provision is unenforceable, it will be limited or removed only to the extent necessary, and the remaining provisions continue to apply. Headings are for convenience and do not change the meaning of the terms.

6.2 Optional paid plans

Any optional paid replacement or protection plan is a separate service contract. It is not part of this six-month limited written warranty, must be presented and actively accepted separately, and must appear as a separate line on the invoice or receipt. A paid plan does not replace or reduce this warranty or any mandatory legal right.

Warranty claim checklist

• Order or marketplace order number and purchaser contact information.

• Product SKU, quantity, part stamp, date code and clear photos of the full part.

• Vehicle year, make, model, submodel, engine, drivetrain, relevant options and VIN when reasonably requested.

• Mileage at installation and claim, installation date and first symptom date.

• Installer name and invoice when professionally installed.

• Scan codes, readings, measurements, alignment or calibration record, pressure or leak test, torque record, maintenance information or other category evidence reasonably needed for the claim.

• Confirmation that the part has been retained and will be returned if AutoShack issues return instructions.